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THE DO'S AND DON'TS OF WORKING WITH CLIENTS


Working with client’s is a major part of interior design. You need to know how to be professional and communicative for the best outcome: a happy client.


Here are a few of my do’s and don’ts when it comes to working with interior design clients:


DO: LISTEN


Your listening and note taking skills should be top notch. You will please your clients when you remember the details of your previous conversations, especially when they’ve voiced their wants or needs.


DON’T: INTERRUPT


Part of listening is not talking over your client. When a client is talking about their space, don’t interrupt with ideas and thoughts of your own until the appropriate time.


DO: COMMUNICATE BOUNDARIES


From the beginning, whether through your contract or verbal understanding, let your client know your boundaries. For instance, not replying to texts or emails on the weekends or before 8am and after 8pm. This prevents clients from overstepping and avoids awkward conversations later on.


DON’T: ALLOW TOO MANY COOKS


Too many cooks in the kitchen will inevitably end in a disaster. This goes back to setting boundaries upfront. Know who you work for and answer to them. Direct all questions towards the one whose space it is you’re designing.


DO: AGREE ON A BUDGET


A vague budget could easily result in a disgruntled client. Agree upon a budget and stick with it. Be aware of any wiggle room, but don’t assume there is any unless specified by the client.


DON’T: DO WORK FOR FREE


I say in my online course constantly- keep track of your time and stay organized. If you don’t, you will lose money and waste your own time. If a client is wanting more done than what was initially agreed upon, make sure they are aware there is a cost involved.


These few do’s and don’ts are tremendously important for your interior design business because it will keep your clients happy and help you maintain a glowing reputation!


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